ODR ( “Online Dispute Resolution”) is a process that will allow consumers residing in the territory of the European Union to present their claims relating to contracts drawn up (for both the purchase of goods as well as services) with companies based in EU.
Under Article. 14 of Regulation 524/2013 / EU, these companies are required to inform their users the possibility to make use of this instrument and to make available on its website a link to the so-called “ODR platform” (Online Dispute Resolution) provided by the European Commission.
In summary, the obligation to inform users of the site arises when:
a company based in the EU and selling goods or services online, and
it sells to European consumers (households within the EU).
Online dispute resolution for consumers
The consumer residing in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool.
This tool can be used by the European consumer to resolve by non-judicial any dispute relating to and / or arising from contracts of sale of goods and services entered into the network.
Therefore, if you are a European consumer, you can use this platform for the resolution of any dispute rising from the online contract with the owner.